FAQ

Currently, we ship across Canada and the U.S. We’re working on expanding internationally, so stay tuned!

Regular-Priced Merchandise

RETURNS

We’ve extended our online return policy. You can receive a full refund within 14 days from the shipping date or a merchandise credit within 30 days from the shipping date. After 30 days, we will no longer accept returns.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

EXCHANGES

For support with online exchanges, please contact us via email info@torontogirl.co


Sale Merchandise

RETURNS

Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 50% or greater are final sale.

EXCHANGES

Online purchases can be exchanged in store. For support with online exchanges, please contact us via email at info@torontogirl.co

We accept credit cards, PayPal, and Gift Cards. We are unable to accept Apple Pay on orders.

A quick note on Gift Cards — the total amount of your order will be deducted from the current balance of your Gift Card. If the total amount is greater than the Gift Card balance, the difference will be charged to an alternate method of payment upon order.

As soon as your order has been shipped we’ll send you an email with your tracking number. Click the link to check the progress of your shipment. Allow up to 72 hours for the tracking number to become live.

You can also track your order from the Orders Placed page. Access your account by using your email address and password. Click on your order number in the Orders section. The tracking number will appear under the Status and Tracking column. Click the link to view tracking information for your order.

Hit the "Submit Order" button before you're ready? We’ll do our best to help. Contact us at info@torontogirl.co

1. Sign into your account and under My Order History, select the order containing the items you would like to return.
2. Click on the 'Return Items' button.
3. On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
4. Review your information by clicking on the 'Review Return' button.
5. Confirm your return by clicking the 'Process Return' button.
6. You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.

If you used Guest Checkout and do not have Toronto Girl account, just please contact us at info@torontogirl.co

We’re always looking to highlight the amazing women who are part of our community. If you’ve got a story to share about how you’ve navigated life in the city, tag us on Instagram @torontogirl.co or send us an email at info@torontogirl.com. We’d love to feature you in our instagram and blog!

We’re just getting started! While our first product is a natural suede handbag, we’re expanding into other accessories and wardrobe essentials. Keep an eye out for new releases and maybe even a few surprises. Toronto Girl is all about evolving and growing with the community—so stay tuned for what’s next!